Return Policy

  • Refund requests submitted within 45 days from the purchase date and for less than $5,000.00 (USD) are eligible for a refund
  • Refunds will not be given for requests of $5,000 (USD) or more or for requests submitted after 45 days from the purchase date. Certain exceptions will apply.
  • Exceptions to this return policy include:
    • This return policy does not apply to Symantec cloud products.
    • On-demand training must be cancelled prior to activation. There are no cancellations or refunds when training courses are purchased as a part of a training bundle. Symantec will not honor refund requests after 12 months from date of purchase. Exchange of any Symantec online on-demand license for the same material on CD-ROM is prohibited.
For assistance with a return, please visit here and select your country for the proper contact information.